Do I need to be home during the cleaning?
Not necessarily β plenty of clients give us entry instructions (a key, code, or lockbox) and go about their day. Let us know what works for you when you book.
Do you bring your own supplies and equipment?
Yes β we bring eco-friendly products and equipment on every job. If you'd rather we use products you already have on hand, just let us know.
Can I reschedule or cancel an appointment?
Yes. Cancel or reschedule with at least 24 hours' notice for a full refund. Cancellations with less than 24 hours' notice are charged 20% of the booking total, and no-shows or lockouts are charged 50%. The rest is refunded.
How does payment work?
For home cleanings, you pay your booking total in full through Square's secure checkout when you book, and we'll email you a confirmation. If your space turns out to be significantly different from what was described, we'll confirm any price change with you before we start. For commercial requests, we'll cover payment details on your callback.
How quickly will I hear back after requesting a quote?
Fast is kind of our whole thing β expect to hear from us within a few hours, not days.